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Shipping & Refund Policy

All domestic orders are shipped within 3-5 business days. A notification will be forwarded with tracking information for all orders.

 

Our guarantee 

Matobo Brands LLC. offers a 7 – day unconditional money back guarantee. If you’re not satisfied with our product for any reason, please contact us. Be sure to include the reason behind your request, your order number located on your email confirmation, and a phone number where we can reach you. If 30 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange. Several types of goods are exempt from refund or exchange: Perishable goods such as food, flowers, newspapers or magazines cannot be refunded. We also do not refund or exchange products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-refundable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

In order to complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to Matobo Brands LLC or presume that any address posted anywhere is valid for product returns. In the unlikely event that we ask for a product to be returned, you will receive explicit instructions on how and where to send the product. Under no circumstances should the product be returned to Matobo Brands LLC without expressed, specific instructions to do so. 

There are certain situations where only partial refunds are granted (if applicable):

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable) 

If you haven’t received a refund within the allotted time, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

Sale items (if applicable) 

Only regular priced items may be refunded within 30 days. Sale items cannot be refunded at any time.

 

Exchanges 

If you are unhappy with your purchase, contact  within 7 days and we will be happy to exchange your product for another of equal or lesser value.